Customer support for all your queries
We provide expert advice, comprehensive software support and professional installation services to ensure the optimal IT infrastructure for your intralogistics.
Customer support for all your queries
We provide expert advice, comprehensive software support and professional installation services to ensure the optimal IT infrastructure for your intralogistics.
Support with software and hardware
Our cooperation with you extends well beyond go-live. We see ourselves not just as a software manufacturer, but as a dedicated partner who remains at your side throughout the journey. Thanks to our web-based service ticket system, every customer concern is promptly addressed and no issue goes unresolved. Whether you contact us via e-mail, telephone or through our internet service portal, your request will remain open until we have found a solution together. Our support team is staffed exclusively by experienced specialists in software and application development, guaranteeing high-quality advice that goes above and beyond standard support services. We also offer real-time support: Our team can connect directly to your system through a client interface to provide targeted assistance when you need it most.
Our support portfolio
Comprehensive support service
Our internal service task force provides expert support on all questions related to PROLAG World. We understand the importance of efficient support and ensure professional handling of your support tickets. Whether you have technical queries, need customizations or require training, our dedicated team is ready to help you overcome any challenges.
Third-level experts
In addition to our support staff, you’ll have access to a dedicated project team who collaborates closely with our skilled software developers to address any questions or challenges.
Hardware support
We provide expert advice and professional installation of an optimal IT infrastructure to meet your needs. As your full-service partner, we offer long-term support and service for all your hardware solutions.
Future-proof investment
Our fixed release upgrade agreement guarantees long-term access to the latest features and software updates for our intralogistics solutions. This commitment keeps you technologically up-to-date, allowing you to benefit from continuous improvements and innovations and ensuring that your intralogistics processes remain efficient, powerful and future-proof.
Dependable maintenance
Enhance reliability with our exclusive support ticket system, granting you access to the latest maintenance releases including essential security updates, patches and bug fixes. Regular updates and security patches keep your systems up-to-date, ensuring maximum performance, security and reliability.
Reliability through agile project management
We ensure high reliability in our projects by using agile project management methods. Through iterative planning and continuous adaptation, we can respond quickly and flexibly to changing requirements.
National and international support
We offer support, service and hardware – all from a single source. Committed to the highest quality standards, CIM serves as your go-to partner for value-added services. To ensure that your solutions are always up-to-date, we continually invest in further training for our service experts. Whether it’s development, sales or support, our services act as your safety net to ensure business continuity and prevent warehouse downtime. We provide a wide range of service models tailored for you to choose from.
Experienced technicians
Our seasoned IT and hardware consultants bring a wealth of specialist knowledge to the table combined with years of experience. They specialize in developing solutions which are tailored to your specific needs and ensuring that your systems are optimally configured. Whether you need help with installing new hardware, configuring networks or troubleshooting issues, our experts are here to assist you. We’ll work with you to optimize your IT infrastructure and keep you up-to-date with the latest technologies.
Send us an inquiry!
Want to know more? Then get in touch! We’ll be happy to consult with you and discuss your requirements. Fill in the contact form and we’ll get back to you as soon as possible!